jeetwin's Privacy Policy

Opening Statement and Scope

jeetwin is an online betting and casino platform that provides services to users in Bangladesh. This Privacy Policy applies to our website https://jeetwinvip.cam and all services associated with it.

By using our platform, you are considered to have given your consent to the terms described in this policy. Reading our Terms and Conditions together with this Privacy Policy will give you a full understanding of the terms governing your use of our services.

This policy has been prepared in accordance with the applicable laws and regulations of Bangladesh. We give the highest priority to the privacy of our users' personal information and aim to be transparent about what information is used and under what circumstances.

Information We Collect

When creating an account on jeetwin and at various stages of using the platform, the following types of information may be collected:

2.1 Identity Information

• Full name (in Bengali and English)
• Date of birth (for age verification)
• National ID number or passport number
• Username and password (in encrypted form)

2.2 Contact Information

• Mobile number (for OTP verification)
• Email address
• Current address

2.3 Financial Information

• bKash, Nagad, Rocket or Upay account number (for processing transactions)
• Deposit and withdrawal transaction history
• Deposit and withdrawal amounts

2.4 Technical Information

• IP address and device ID
• Browser type and operating system information
• Site access time and login history
• Gaming activity information and betting history

How We Collect Information

jeetwin collects user information in the following ways:

3.1 Direct Collection

Information you provide yourself — such as when filling in the registration form, logging in, submitting a deposit or withdrawal request, or contacting customer support — is collected directly.

3.2 Automatic Collection

Technical information is collected automatically through cookies and similar technologies when you visit our website. This may include your browsing behaviour, click patterns, and time spent on the site.

3.3 Collection During Verification

For large withdrawal amounts or account verification, additional documents may be requested to confirm your identity. These documents are used only for verification purposes and are stored securely.

Purpose of Using Information

Collected information is used only for the purposes listed below. jeetwin never uses user information without authorisation.

4.1 Account Management

Personal information is used to create and verify new accounts, confirm login identity, and ensure account security.

4.2 Processing Financial Transactions

Financial information is used to correctly process deposit and withdrawal requests and to ensure secure transactions through bKash, Nagad, Rocket, and Upay.

4.3 Providing Customer Support

Your account information is used to deliver effective customer support via 24/7 live chat and email, so that support staff can resolve your issues quickly.

4.4 Fraud Prevention

Technical information is analysed to protect users from account hacking, money laundering, and other forms of online fraud. If unusual transactions or suspicious activity are detected, steps are taken to secure the account.

4.5 Service Improvement

Collected information is used in statistical analysis to improve the user experience, add new games and services, and enhance the platform's technical quality.

4.6 Promotional Communications

Information about bonus offers, new games, or important updates may be sent to the email address or mobile number you provided. You may request to stop receiving such messages at any time.

Information Storage and Security Measures

jeetwin follows industry-standard technical and organisational measures to protect user information.

5.1 SSL Encryption

All data transmitted on our website is secured with SSL (Secure Sockets Layer) encryption technology. This means no third party can read any information sent between your browser and our servers.

5.2 Password Storage

Your password is never stored in plain form. It is encrypted using a strong hashing algorithm, so none of our staff can see your actual password.

5.3 Server Security

The servers that store data are protected with firewalls and access control systems. Regular security audits are conducted to prevent unauthorised access.

5.4 Staff Access Restrictions

Among our staff, only those who need access for their specific responsibilities are permitted to view user information. All staff are bound by confidentiality agreements.

Sharing Information with Third Parties

jeetwin never sells your personal information and does not provide it to third parties for unauthorised purposes. However, information may be shared in the following limited circumstances:

6.1 Payment Processing Providers

To complete transactions through bKash, Nagad, Rocket, and Upay, the necessary transaction details are shared with the relevant payment gateway providers. These providers follow their own privacy policies.

6.2 Technology Service Providers

We work with certain specialist technology providers for server management, cybersecurity, and technical support. In such cases, they receive only the information necessary to provide the specific service and are bound by contractual confidentiality obligations.

6.3 Legal Obligations

If we are required to provide information under a court order, a lawful request from a government authority, or applicable law, we may supply the specified information following the legal process.

6.4 Fraud Prevention Cooperation

In cases involving suspected serious fraud or money laundering, the necessary information may be shared with the relevant investigating authorities.

Cookies and Tracking Technology

Our website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

7.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login state and account information and cannot be disabled by the user.
• Functional Cookies: These cookies are used to remember your preferred language and settings.
• Analytical Cookies: These collect statistical data to understand which parts of the site users visit most.

7.2 Cookie Controls

Most modern browsers allow you to disable or delete cookies. However, disabling essential cookies may cause some features of the site to not work properly.

Protection of Minors' Information

All services on jeetwin are exclusively for individuals aged 21 and above. We do not collect personal information from minors and follow an age verification process to prevent them from accessing the platform.

If it comes to our attention that a minor's information is in our system, we will immediately arrange to delete that information and close the associated account.

To learn more about responsible gaming, please read our Responsible Gaming page, which discusses various ways to keep minors away from gaming.

Your Rights and Choices

As a user, you have certain important rights over your own information, which jeetwin respects:

9.1 Right to Access Information

If you want to know what information we hold about you, you can contact our customer support team at any time. We will provide full details within a reasonable time.

9.2 Right to Correct Information

If any information in your account is incorrect, you may request a correction. Contact customer support to update your name, contact number, or other details.

9.3 Right to Request Deletion

After closing your account, you have the right to request that your information be deleted. However, certain information may need to be retained for a set period for legal reasons.

9.4 Right to Opt Out of Promotional Messages

If you do not wish to receive marketing emails or SMS, please let our customer support know. After that, only essential account-related messages will be sent.

Data Retention Period

All relevant data is stored while your account is active. Even after the account is closed, records of financial transactions may be retained for a specified period to meet applicable legal obligations.

Copies of identity documents submitted for account verification are securely stored for a defined period as required by law, then securely deleted.

Data is not proactively deleted without a user request, even if it appears to be no longer needed for practical purposes. An explicit request must be made to have data deleted.

Policy Changes

jeetwin reviews this privacy policy from time to time and updates it as needed. If there are significant changes to the policy, you will be notified via a message to your registered email or mobile number.

The effective date of the updated policy will be clearly stated at the top of this page. Continued use of the platform after any changes will be taken as your acceptance of the updated policy.

To understand how this privacy policy relates to our terms of service and other policies, please read our About Us page, which contains detailed information about the platform's operating framework.

Contact Us

For any questions about the privacy policy, requests to correct your information, or complaints, please contact our customer support team. We can assist in both Bengali and English.